Privacy Policy
Water and Chemicals Solutions - Brand: Alkemist
Effective Date: 12/12/2024
1. Introduction
At Water and Chemicals Solutions, operating under the brand Alkemist, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your data in compliance with Pakistan’s data protection laws. By using our website (alkemist.org), you consent to the practices described in this policy.
2. Information We Collect
We collect the following types of information to provide better services to our customers:
Personal Information: Name, email address, phone number, shipping address, and billing information.
Account Information: Login credentials, order history, and preferences.
Payment Information: Credit/debit card details, bank account numbers, and payment transaction history.
Technical Information: IP addresses, browser type, and browsing behavior through cookies and analytics tools.
Communication Records: Emails, customer support interactions, and feedback.
3. How We Collect Information
Direct Collection: When you register, place orders, subscribe to newsletters, or contact us.
Automated Collection: Through cookies and web analytics tools when you browse our website.
Third-Party Sources: From logistics providers and payment gateways to complete orders.
4. How We Use Your Information
We use your personal data for the following purposes:
Order Fulfillment: Processing and delivering orders.
Customer Service: Responding to inquiries and providing support.
Marketing Communications: Sending promotional emails and product updates (with opt-out options).
Security and Fraud Prevention: Detecting and preventing fraudulent activities.
Website Improvement: Enhancing user experience and optimizing website performance.
5. Sharing of Information
We do not sell or rent your personal information. We may share data in the following circumstances:
Service Providers: With third-party vendors for payment processing, logistics, and IT services.
Legal Requirements: If required by law, court order, or to comply with legal processes.
Business Transfers: In the event of a merger, acquisition, or sale of assets.
6. Cookies and Tracking Technologies
Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device. By continuing to browse our site, you agree to our use of cookies. You can manage cookie preferences through your browser settings.
7. Data Security
We implement industry-standard security measures to protect your information from unauthorized access, alteration, or disclosure. Despite our efforts, no data transmission over the internet can be guaranteed as completely secure.
8. Your Rights
Under Pakistan’s data protection laws, you have the right to:
Access the personal data we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of your personal data.
Object to the processing of your data for marketing purposes.
To exercise these rights, contact us at sale@chemist.com.
9. Data Retention
We retain your information for as long as necessary to fulfill the purposes outlined in this policy unless a longer retention period is required by law.
10. Third-Party Links
Our website may contain links to external sites. We are not responsible for the privacy practices of these third-party websites. We encourage users to review the privacy policies of external sites.
11. Changes to This Policy
We reserve the right to modify this Privacy Policy at any time. Updates will be posted on this page, and significant changes will be communicated via email or website notification.
12. Contact Information
Pakistan:
Water and Chemicals Solutions
Email: sale@chemist.com
Phone: +92 315 237 2222, +92 317 760 0175UAE:
M A Jinnah Trading LLC
Email: ecom@majtrading.com
Phone: +971 55 942 3822, +971 50 899 0212
If you have any questions about this Privacy Policy, please contact us at the details above.